Refund policy

Digital Product Downloads

All printables, books, and spreadsheets are delivered via download only. You will not receive a physical product.  Once purchased, the download will be immediately delivered to you at the email address provided at checkout.

All orders are typically processed immediately but there may be a delay. If you do not receive your product within 24 hours, please contact me.

Refund Policy

I stand behind my products and your satisfaction is of the utmost importance to me. However, because the products are digital goods delivered via Internet download I generally offer no refunds.

Refund requests are handled on a case-by-case basis and are issued at my sole discretion. 

Refund requests for digital downloads, if any, must be made within thirty (30) days of your original purchase.

Physical Products

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  Shipping costs are not included.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at katie@katiegoesplatinum.com. If your return is accepted, we’ll send you instructions on where to send your package.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at katie@katiegoesplatinum.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.